How to increase the customer satisfaction of container transport?

The survey which was published by Drewry and the European Shippers’ Council (ESC) in June 2018, gave us some food for thought. One of the main outcomes of the survey was that the 400 shippers and forwarders who took part, rated the service of container shipping lines with a score of 3.2 on average on a scale of 1 (very dissatisfied) to 5 (very satisfied).

In the survey were different levels of satisfaction for 16 different carrier activities reviewed. All the service features, received a poor or medium level of satisfaction score from customers. Click here for the entire survey.

How come?

We, at Ultimate Software, believe there is a way to increase the satisfaction of the liner shipping industry. That’s why we developed our own solution: FlexShip.

FlexShip solution

FlexShip is based on complete and transparent control of all your processes needed to run your shipping business smoothly. Because out of more than 17 million shipping containers around the world, each one is important to you and your customers. This control starts with all the modules needed and integrated in one platform, but with the flexibility to implement the business rules of your daily logistic operations. Everything you need to monitor, plan, calculate and approve under the tips of one user-friendly system. FlexShip does all this by leveraging the power of a web-based application, truly native integration with Microsoft Office apps and unique links between any legacy system you might use.

It is time to turn the tide and embrace satisfied customers.